Customer Support Executive

Customer Support Executive

Job Opening at Digilancer

Management
Communication

Location

Digilancer

Employment

Full-Time

Hiring

Multiple Candidates

Company Overview:

We are specialists at managing complexity and delivering simple, robust solutions backed by dependable, secure technology. Our clients can rely on a powerful, easy-to-understand system, and constantly adapt to the market globally. With the combined power of globalization and I.T, we are delivering our clients value for their money. We have a number of distinct projects currently functional globally. At Digilancer, we are responsible for all the back-end operations required to keep those projects functional and up to the mark. Our top-notch team comes up with simplified technology-driven solutions for all the complex problems being tackled by all those different projects.

Job Description:

Digilancer is looking for a tech-savvy, passionate, and energetic Customer Support Executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An ideal customer support executive should possess a proven track record of successful customer service and management skills.

Job Responsibilities:

  • Managing customer service inquiries for our international clients over the phone and email.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Follow communication procedures, guidelines, and policies.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers

Job Requirements:

  • Good communication skills (US English Accent).
  • The applicants must have strong communication & interpersonal skills.
  • Experience in international customer support/call center is a plus.
  • Ability to multitask, prioritize, and manage time effectively familiarity with CRM systems and practices.
  • A minimum Bachelor’s degree or experience/Certifications can exempt someone from the minimum required qualifications.

Salary & Benefits:

  • Market Competitive Salary.
  • Performance Bonus, Annual Paid Leaves.
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